ABOUT US

Faces of Hope provides a safety net of emergency services to people experiencing domestic violence, sexual assault, child abuse, elder abuse, stalking, and/or human trafficking. Men, women, and children can come to Faces of Hope and receive help, with no judgment, no strings, and no fees. Our dedicated team wraps around an individual or family and provides crisis intervention services to stabilize them.

Faces of Hope Policies

Faces of Hope Policies

Faces of Hope Foundation will provide equal access to its facilities and services irrespective of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law.

Faces of Hope Foundation values inclusion and equity and the ability to meet the needs of all individuals, including but not limited to those who are impacted by gender-based violence regardless of gender identity and sexual orientation.

Faces of Hope Foundation will inform clients/patients of the availability and make reasonable accommodations for clients/patients and visitors consistent with federal, state, and local requirements. This includes, for example, informing patients of their right to appropriate auxiliary aids and services such as qualified language interpreters for non-English speaking individuals and sign language interpreters for hearing-impaired persons and how to obtain these aids and services.

Reasonable accommodations will be provided free of charge and in a timely manner when such aids and services are necessary to ensure an equal opportunity to participate for individuals with disabilities or to provide meaningful access to these individuals.

Faces of Hope Foundation will determine eligibility for and provide services to all clients in a similar manner, without subjecting any individual to separate or different treatment on the basis of actual or perceived age, race, color, creed, ethnicity, religion, national origin, marital status, sex, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law, including but not limited to his or her sexual orientation, gender identity, or gender expression.

Complaints

Any person who believes that he, she, or another person has been denied equal access or has been subjected to discrimination in violation of this policy may file a complaint.

Complaints should be filed verbally or in writing with the program manager or executive director at Faces of Hope Foundation.

Faces of Hope Foundation staff, the Foundation board, employees, and volunteers receiving a client/patient or visitor complaint will immediately advise the complaining individual that he or she may report the alleged problem and file a complaint without fear of retaliation. All complaints of discrimination in violation of this policy shall be reported to the appropriate supervisor or, in his or her absence, to the executive director.

Faces of Hope Foundation staff, the Foundation board, employees, and volunteers are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint or cooperates in an investigation of discrimination or other proceedings in violation of this policy or federal, state, or local law.

Confidentiality and Non-Disclosure for Employees, Patients, and Clients.

All information disclosed at Faces of Hope Foundation and the written documentation pertaining to client interactions are confidential and may not be shared without written permission from the client and or parent/guardian, except when disclosure is required by law.

Disclosure is required by law if there is reasonable suspicion of child abuse and/or neglect. Disclosure is also required by law if a client presents a danger to self, others, or property or is gravely disabled. For ethical and legal considerations, disclosure of dependent and elder abuse or vulnerable adult abuse and/or neglect will also be reported.

To further protect the client’s confidentiality Faces of Hope Foundation staff and volunteers will never acknowledge working with a client should a client and staff or volunteers have an encounter in the community. Disclosure of the relationship is at the client’s discretion.

Faces of Hope Policies

Faces of Hope will provide equal access to its facilities and services irrespective of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law.

Faces of Hope values inclusion and equity and the ability to meet the needs of all individuals, including but not limited to those who are impacted by gender-based violence regardless of gender identity and sexual orientation.

Faces of Hope will inform clients/patients of the availability and make reasonable accommodations for clients/patients and visitors consistent with federal, state, and local requirements. This includes, for example, informing patients of their right to appropriate auxiliary aids and services such as qualified language interpreters for non-English speaking individuals and sign language interpreters for hearing-impaired persons and how to obtain these aids and services.

Reasonable accommodations will be provided free of charge and in a timely manner when such aids and services are necessary to ensure an equal opportunity to participate for individuals with disabilities or to provide meaningful access to these individuals.

Faces of Hope will determine eligibility for and provide services to all clients in a similar manner, without subjecting any individual to separate or different treatment on the basis of actual or perceived age, race, color, creed, ethnicity, religion, national origin, marital status, sex, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law, including but not limited to his or her sexual orientation, gender identity, or gender expression.

Complaints

Any person who believes that he, she, or another person has been denied equal access or has been subjected to discrimination in violation of this policy may file a complaint.

Complaints should be filed verbally or in writing here with the program director or executive director at Faces of Hope.

Faces of Hope staff, the board, employees, and volunteers receiving a client/patient or visitor complaint will immediately advise the complaining individual that he or she may report the alleged problem and file a complaint without fear of retaliation. All complaints of discrimination in violation of this policy shall be reported to the appropriate supervisor or, in his or her absence, to the executive director.

Faces of Hope staff, the board, employees, and volunteers are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint or cooperates in an investigation of discrimination or other proceedings in violation of this policy or federal, state, or local law.

Confidentiality and Non-Disclosure for Employees, Patients, and Clients.

All information disclosed at Faces of Hope and the written documentation pertaining to client interactions are confidential and may not be shared without written permission from the client and or parent/guardian, except when disclosure is required by law.

Every adult in Idaho is a mandated reporter. Disclosure is required by law if there is reasonable suspicion of child abuse and/or neglect. Disclosure is also required by law if a client presents a danger to self, others, or property or is gravely disabled. For ethical and legal considerations, disclosure of dependent and elder abuse or vulnerable adult abuse and/or neglect will also be reported.

To further protect the client’s confidentiality Faces of Hope staff and volunteers will never acknowledge working with a client should a client and staff or volunteers have an encounter in the community. Disclosure of the relationship is at the client’s discretion.

Client Rights & Responsibilities

Client Rights

1) You have a right to impartial access to services at Faces of Hope, or you will be referred to more appropriate resources regardless of race, religion, sex, color, national origin, age, or disability.

2) You have the right to be treated with dignity and respect at Faces of Hope.

3) You have the right to privacy during appointments and other interactions. Prior consent will be collected in cases of third-party involvement.

4) You have the right to personal safety while at Faces of Hope.

5) You have the right to know the identity and professional status of all individuals involved with your care.

6) You have the right to confidentiality at Faces of Hope. Your client records are confidential and cannot be released without your written or verbal consent except under court order or when written consent is given by you, your guardian, or conservator. Faces of Hope staff are mandated reporters and may have to report suspected child abuse and/or vulnerable adult and/or elder abuse.

7) You have the right to informed participation in discussions involving your care.

8) You have the right to request language assistance. Faces of Hope will make reasonable efforts to access an interpreter and/or translator at your request.

9) You have the right, at your own expense, to consult with a specialist or seek a second opinion.

10) You have the right to be informed of any transfers of your care. You will be provided with the information needed for follow-up and will have access to a discharge plan.

11) You have a right to discontinue services with Faces of Hope at any time, for any reason.

12) If you feel your rights are being violated in any way, you may contact the program director or executive director here.

Contact Us & Location

Directions

Meridian location- Click here for Google Maps directions to:

1850 South Eagle Rd, Suite 100, Meridian, ID 83642

From I-84, take Exit 46 marked “towards Eagle/McCall.”

If you’re coming from the West/Canyon County, turn right onto S. Eagle Rd
If you’re coming from Boise, turn left onto S. Eagle Rd.

Continue straight on Eagle, passing through the intersection at S. Eagle and E. Overland Roads in the left of the two lanes.

Get into the middle turn lane and take the first left into the business park with Westmark Credit Union and Sakana Japanese Sushi, and an immediate right in front of Sakana. Turn left before Ellie Mental Health/Guild Mortgage as you head towards the Candlewood Suites hotel.

Turn right towards the hotel. We are on your right, located behind Ellie Mental Health/Guild Mortgage in Suite 100. Our entrance faces the hotel. Please call 208-986-4357 if you need help finding us.

Boise location- Coming soon!

Phone number

(208) 986-HELP (4357)

Answered by an advocate or trained volunteer Monday-Friday 8am-5pm. Please call 911 in an emergency. You may leave a non-emergency voicemail over the weekends and we’ll return your call on Monday.

Contact Us & Location

Directions

Phone number

Contact us via email