ABOUT US

Faces of Hope Foundation is a warm and welcoming place, where people affected by interpersonal violence can come and receive help, with no judgment, no strings, and no fees. Through one door, our specialized multi-disciplinary team wraps around an individual or family and provides crisis-intervention services to stabilize them.

Center Policies

Faces of Hope Policies

Faces of Hope Foundation will provide equal access to its facilities and services irrespective of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law.

Faces of Hope Foundation values inclusion and equity and the ability to meet the needs of all individuals, including but not limited to those who are impacted by gender-based violence regardless of gender identity and sexual orientation.

Faces of Hope Foundation will inform clients/patients of the availability and make reasonable accommodations for clients/patients and visitors consistent with federal, state, and local requirements. This includes, for example, informing patients of their right to appropriate auxiliary aids and services such as qualified language interpreters for non-English speaking individuals and sign language interpreters for hearing-impaired persons and how to obtain these aids and services.

Reasonable accommodations will be provided free of charge and in a timely manner when such aids and services are necessary to ensure an equal opportunity to participate for individuals with disabilities or to provide meaningful access to these individuals.

Faces of Hope Foundation will determine eligibility for and provide services to all clients in a similar manner, without subjecting any individual to separate or different treatment on the basis of actual or perceived age, race, color, creed, ethnicity, religion, national origin, marital status, sex, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law, including but not limited to his or her sexual orientation, gender identity, or gender expression.

Complaints

Any person who believes that he, she, or another person has been denied equal access or has been subjected to discrimination in violation of this policy may file a complaint.

Complaints should be filed verbally or in writing with the program manager or executive director at Faces of Hope Foundation.

Faces of Hope Foundation staff, the Foundation board, employees, and volunteers receiving a client/patient or visitor complaint will immediately advise the complaining individual that he or she may report the alleged problem and file a complaint without fear of retaliation. All complaints of discrimination in violation of this policy shall be reported to the appropriate supervisor or, in his or her absence, to the executive director.

Faces of Hope Foundation staff, the Foundation board, employees, and volunteers are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint or cooperates in an investigation of discrimination or other proceedings in violation of this policy or federal, state, or local law.

Confidentiality and Non-Disclosure for Employees, Patients, and Clients.

All information disclosed at Faces of Hope Foundation and the written documentation pertaining to client interactions are confidential and may not be shared without written permission from the client and or parent/guardian, except when disclosure is required by law.

Disclosure is required by law if there is reasonable suspicion of child abuse and/or neglect. Disclosure is also required by law if a client presents a danger to self, others, or property or is gravely disabled. For ethical and legal considerations, disclosure of dependent and elder abuse or vulnerable adult abuse and/or neglect will also be reported.

To further protect the client’s confidentiality Faces of Hope Foundation staff and volunteers will never acknowledge working with a client should a client and staff or volunteers have an encounter in the community. Disclosure of the relationship is at the client’s discretion.

Faces of Hope Foundation Policies

Faces of Hope Policies

Faces of Hope Foundation values inclusion and equity and the ability to meet the needs of all individuals, including but not limited to those who are impacted by gender-based violence regardless of gender identity and sexual orientation.

Faces of Hope Foundation will inform clients/patients of the availability and make reasonable accommodations for clients/patients and visitors consistent with federal, state, and local requirements. This includes, for example, informing patients of their right to appropriate auxiliary aids and services such as qualified language interpreters for non-English speaking individuals and sign language interpreters for hearing-impaired persons and how to obtain these aids and services.

Reasonable accommodations will be provided free of charge and in a timely manner when such aids and services are necessary to ensure an equal opportunity to participate for individuals with disabilities or to provide meaningful access to these individuals.

Faces of Hope Foundation will determine eligibility for and provide services to all clients in a similar manner, without subjecting any individual to separate or different treatment on the basis of actual or perceived age, race, color, creed, ethnicity, religion, national origin, marital status, sex, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law, including but not limited to his or her sexual orientation, gender identity, or gender expression.

Complaints

Any person who believes that he, she, or another person has been denied equal access or has been subjected to discrimination in violation of this policy may file a complaint.

Complaints should be filed verbally or in writing with the program manager or executive director at Faces of Hope Foundation.

Faces of Hope Foundation staff, the Foundation board, employees, and volunteers receiving a client/patient or visitor complaint will immediately advise the complaining individual that he or she may report the alleged problem and file a complaint without fear of retaliation. All complaints of discrimination in violation of this policy shall be reported to the appropriate supervisor or, in his or her absence, to the executive director.

Faces of Hope Foundation staff, the Foundation board, employees, and volunteers are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint or cooperates in an investigation of discrimination or other proceedings in violation of this policy or federal, state, or local law.

Confidentiality and Non-Disclosure for Employees, Patients, and Clients.

All information disclosed at Faces of Hope Foundation and the written documentation pertaining to client interactions are confidential and may not be shared without written permission from the client and or parent/guardian, except when disclosure is required by law.

Disclosure is required by law if there is reasonable suspicion of child abuse and/or neglect. Disclosure is also required by law if a client presents a danger to self, others, or property or is gravely disabled. For ethical and legal considerations, disclosure of dependent and elder abuse or vulnerable adult abuse and/or neglect will also be reported.

To further protect the client’s confidentiality Faces of Hope Foundation staff and volunteers will never acknowledge working with a client should a client and staff or volunteers have an encounter in the community. Disclosure of the relationship is at the client’s discretion.

Client Rights & Responsibilities

Client Rights

1) You have a right to impartial access to services at Faces of Hope Foundation, or you will be referred to more appropriate resources regardless of race, religion, sex, color, national origin, age, or disability.

2) You have the right to be treated with dignity and respect at Faces of Hope Foundation.

3) You have the right to privacy during appointments and other interactions. Prior consent will be collected in cases of third-party involvement.

4) You have the right to personal safety while at Faces of Hope Foundation.

5) You have the right to know the identity and professional status of all individuals involved with your care.

6) You have the right to confidentiality at Faces of Hope Foundation. Your client records are confidential and cannot be released without your written or verbal consent except under court order or when written consent is given by you, your guardian, or conservator. Faces of Hope Foundation staff are mandated reporters and may have to report suspected child abuse and/or vulnerable adult and/or elder abuse.

7) You have the right to informed participation in discussions involving your care.

8) You have the right to request language assistance. Faces of Hope Foundation will make reasonable efforts to access an interpreter and/or translator at your request.

9) You have the right, at your own expense, to consult with a specialist or seek a second opinion.

10) You have the right to be informed of any transfers of your care. You will be provided with the information needed for follow-up and will have access to a discharge plan.

11) You have a right to discontinue services with Faces of Hope Foundation at any time, for any reason.

12) If you feel your rights are being violated in any way, you may contact the program manager

Contact Us

Directions & Parking

Google Maps will direct you to the Faces of Hope front door, rather than our free parking lot.

To the Faces of Hope Parking lot From I-184 East:

From I-184 East, Continue onto US-20 E/US-26 E
Stay in the second from the left lane until you pass the Residence Inn on the left-hand side of the road.
Take an immediate left into the Faces of Hope Parking lot

To Faces of Hope Parking lot from US-26 West/Front Street:

Continue on US-26 West/Front Street
Turn left onto S 6th St
Turn right onto W Broad St
Take a left into the alley between the Residence Inn and the Faces of Hope building. If you reach Capitol Blvd, then you have gone too far

To the Hampton Inn overflow lot From I-184 East:

From I-184 East, Continue onto US-20 E/US-26 E
Stay in the far left lane.
Take a left onto Capitol Blvd and follow signs for ParkBOI
Turn into the Hampton Inn parking garage on the left and park on the third (3rd) or fourth (4th) floor.

To Hampton Inn overflow lot from US-26 West/Front Street:

Continue on US-26 West/Front Street
Turn left onto S 9th St
Stay in the far left lane.
Take a left onto Capitol Blvd and follow signs for ParkBOI
Turn into the Hampton Inn parking garage on the left and park on the third (3rd) or fourth (4th) floor.