What to Expect

You Will be Met By a Crisis Case Manager

When you arrive at Faces of Hope Victim Center, you will be met by a crisis case manager in the waiting area. The crisis case manager will take you to a secure, comfortable room designated for victim intake. The crisis case manager will then talk through the Faces of Hope Foundation’s personalized intake form. To allow our crisis case managers to provide appropriate resources and referrals to our partnering agencies, we will collect demographic information and assesses your immediate needs. This information is confidential and will not be shared without your consent or valid court order.

Our goal is to meet you where you are in your journey.

Our Foundation’s co-located, collaborative partnerships allow us to offer immediate wrap-around services and support to help navigate you through your trauma. Once the intake form and assessment are complete, the crisis case manager will liaise with our partners in the building to provide the medical, legal, safety, and education services you requested. We provide resources to victims of domestic violence, sexual violence, child abuse, elder abuse, stalking, and human trafficking. Offenders are not offered services or resources through the Center and are not allowed on-site for the safety of clients and staff. Based on your individual needs, your first visit to the Faces of Hope Victim Center may be anywhere from 30 minutes to several hours as you meet with our specialized medical, legal, and social teams. You may want to return for follow-up appointments, depending on your situation.

Meeting your immediate needs is our number one priority.

At the end of your visit, the crisis case manager will ask you to fill out an exit survey to assess if your needs were met and ensure follow-up appointments are scheduled. You may also provide feedback via email to hello@facesofhopefoundation.org .