What to Expect

You will be met by a staff member.

When you arrive at Faces of Hope, you will be met by an advocate in the waiting area. They will take you to a secure, comfortable room where you and the advocate will talk about your story, your specific needs, and assess how we can best support you. The advocate will also help you fill out your personalized intake form where we collect demographic information and assess your immediate needs to allow our staff to provide appropriate care, and if desired, other resources and referrals to other agencies. This confidential information will not be shared without your consent or valid court order.

You will be believed.

Faces of Hope offers wrap-around crisis services and support to help navigate you through your trauma. Once the intake form and assessment are complete, staff will provide the mental health, legal, safety, and education services you requested. We provide resources to victims of domestic violence, sexual assault, child abuse, elder abuse, stalking, and human trafficking. Offenders are not offered services or resources.

Meeting your immediate needs is our number one priority.

At the end of your visit, a staff member will ask you to fill out an exit survey to assess if your needs were met and ensure follow-up appointments are scheduled. You may also provide feedback at the links below or via email to hello@facesofhopefoundation.org .

Faces of Hope has written policies & procedures for notifying program participants and beneficiaries on how to file complaints alleging discrimination, including how to file complaints with ICDVVA and the OCR. Please contact the Program Manager or the Executive Director for more information.

To provide a complaint to the Executive Director, click here. To provide other feedback to the Executive Director, click here.